FAQ

Todoc was designed to make life easier for lawyers and jurists in Canada. Todoc guarantees the sending, tracking, confidentiality and security of your document transfer in compliance with the rules governing your profession.
 
You will receive detailed notifications by email at each stage of your notification. Today's mail servers do not accept attachments that exceed 10 megabytes. Todoc, in this context, is a safe alternative that allows you to send large documents.
 
Todoc is hosted in a data center located in Canada. It is therefore not subject to the Patriot Act. Hosting documents outside Canada goes against the regulations set out in An Act respecting the Barreau du Québec and the Code of ethics of advocates.

Upon registration, you may upload your document to Todoc. Todoc will automatically generate a notice for you that will prompt you to confirm the notification. It will also issue a notice to your recipient that will guide them on how to retrieve the document on the platform. Once your recipient downloads the document, Todoc will send you a confirmation of the download.
 
Afterward, Todoc will automatically delete the document from its servers and will inform you as such by email.

No. If your recipient does not have a Todoc account, they will receive a specific access code enabling them to access the transmitted document. If you have established a specific password, they will have to use it to access the document.
 
Though it is not mandatory, it can be useful for the recipient to create their own Todoc account as to use their access code for all the notifications they receive. Creating a Todoc account is free.

This tool allows you to send notifications directly from Outlook as if you were writing a normal email. Click here to find out more.

You can reset your password by clicking here.

Yes, it is possible to modify your email address in the Preferences section.

You can download documents whose size can reach up to 500 MB.

Todoc is hosted on servers located in Canada. This is a requirement prescribed by several relevant laws and regulations.

Todoc uses a 2048-bit SSL certificate that encrypts every transmission between your computer and the server. Documents are stored on an independent server which only Todoc administrators may access.

A document that you notify with Todoc will be stored on our servers for the entire download time you have granted your recipient. Once this time period has expired, Todoc will grant a 48-hour grace period before permanently deleting the file.

For security purposes, Todoc will temporarily suspend your access if you repeatedly attempt to access the platform using invalid information. Suspension to this access could potentially affect the entire company in some cases. Please wait approximately fifteen minutes and you will regain access to Todoc.

Todoc operates with all of the most current browsers. We recommend that you upgrade your browser in order to take advantage of all the platform’s features.

In order to remain consistent with good practices in the listing of documents, Todoc will adjust the name of your document by removing special characters and replacing spaces with overscores. This feature will ensure document compatibility on most systems.

Todoc will add a unique digital key to each document transmitted, thus validating its integrity. This information is found within the senders’ and recipients’ emails, and within the notification details found on the platform.
 
In order to verify the integrity of a document, simply send it to the platform verification system by clicking on the Verify icon. You will then receive the resulting key. If it is identical to the one you already possess, it is indeed the same document. If the key is different, then the content of the verified document is not the same as the content of the transmitted document.
 
Tip: Modifying the name of the document, copying it, saving it or moving it will not affect the document’s integrity.
 
Warning: We highly recommend you keep a "Read Only" copy of the documents you have notified in order to regenerate the digital key at any time. If your document has been modified thereafter, the resulting key will not be identical.

Canadian laws allow electronic notification or service of documents according to various safeguards.
 
Please consult the What There Is to Know page for further details.

Please refer to the What There Is to Know page to obtain more information on the best practices and current legislations in your jurisdiction.

According to our interpretation, no you cannot. In Quebec, the Code of Civil Procedure does not mention faxing a document as a means of notification. If we were to consider the fax as a "technological means" within the meaning of Article 133, the recipient would be required to verify the document transmission’s integrity (Article 134), which is not possible, according to our interpretation of Article 6 of the Act to Establish a Legal Framework for Information Technology (AELFIT).

YES, by fulfilling several requirements:

• Obtaining proof of delivery or receipt of the delivery (Art. 110 C.c.p.)
• Ensuring the recipient is able to verify the integrity of the transmission (Art. 134 C.c.p.). An encryption system or a public key infrastructure can be used for this.
• Completing a notification form (art. 134 C.p.c)

Warning: The size of the email attachment may be too large to be sent to the recipient’s inbox. In addition, an email does not ensure the confidentiality of documents you send.

Todoc’s Business Mode allows you to centralize all of your users under the same competitive rates and avoids everyone to have to buy notification credits. Users that you will identify as coordinators may view notifications from all of your company’s members, without being able to access documents. They will be able to generate reports as to consolidate your activities.
 
More informations

In Business Mode, only users identified by your administrators are able to view all of your organization’s notifications, without however having access to the notified documents.
 
More informations

Yes, it is possible to send a document to multiple recipients at once. Each delivery will be processed as a separate notification by the platform in order to comply with current legislation.

Yes, for all your notifications, your recipient must check the consent box before downloading the notified documents. The recipient's consent will be certified in the Todoc download slip. This way, it is easy to document your exchange when the legislation requires the consent of the recipient. However, as the feature requires the recipient’s consent at the time of notification, we suggest that you obtain said consent beforehand by another mean so that it applies to all exchanges in your case.
 

Every notification has an expiration time. In other words, it is a period of time that you allow your recipient to download the document. For example, although the notification was issued on February 1st, you may allow your recipient a few days to download the document. Todoc allows a 7-day time period to consult notifications by default.
 
In Quebec, the notification is deemed to be issued the moment at which the recipient receives a notice and not when they download the document, which can be a few days later.
 
In most provinces, the notification is deemed to be issued the moment at which you are delivering the document, and not when the document is downloaded by your recipient, which can be a few days later.
 
Todoc will delete the document 48 hours after that time period has expired. The detailed log of your notifications will be kept for a period of two years.
 
Please consult the What There Is to Know page for further details.

You can determine the default expiration time of all your notifications on the Preferences tab on your account. You may also modify it when completing the notification form.

Todoc will automatically send a reminder to your recipients 3 days after delivery of the notification, if they still have not downloaded the documents. You can also send a reminder by using the Send a reminder feature.

You have 48 hours to modify the expiration date and send a reminder to your recipient after the notification’s expiration. After this period, you will have to reissue a new notification and reattach all your documents.
 
Tip: Use the Nouvelle notification (New notification) tool to avoid having to fill the form once again.
 

Once the recipient has downloaded the documentation, it is no longer possible to cancel a notification.

Your notification has now been received by your recipient. We advise you to modify the notification’s expiration date accordingly and/or notify the person designated to take over your recipient's activities in their absence.

Your recipient has not received your notification. Please ensure that the email address you have entered is correct. If not, please contact your recipient as to confirm their email address.

When a document is not uploaded 3 days after initial delivery, Todoc will send a reminder to the recipient. The document will be available until the expiration date that you have specified. You may advise the recipient once again using the Send a reminder feature which is in the Details section in the notification.
 

Yes, all messages sent by Todoc are saved in your sent items, without the attached documents.

In the History section, you may generate a report of your notifications based on criteria determined by you, and subsequently export the data in CSV format. A simple and effective way to invoice your customers.

Notified :
An email has been sent to your recipient allowing them access to notified documents. You may download the proof confirming the notification by clicking on the following icon:
 

 
Notified - Downloaded :
Your recipient has received the notified documents. You may download the proof confirming the download by clicking on the following icon:
 

 
Notified - Expired :
Your recipient has not taken possession of the documents within the time limit you have established.
 
Notified - Completed :
Your documents have been notified and downloaded. Todoc has therefore proceeded to the deletion of these documents from its servers.
 
Cancelled :
You have canceled this notification before the recipient was able to download the documents.

You will receive the following four messages for each of your notifications by email:

• Confirmation of notification
• Confirmation of download
• Information stating that a reminder was sent to the recipient (if they have not downloaded the document within three days of notification)
• Information stating that Todoc has proceeded to delete the documents

You may establish which automated emails you wish to receive in the Todoc’s Preferences menu.

Use the search section to determine the criteria of the report you wish to obtain:
 

In order to create a notification based on the same data as a previous notification, you may use the New notification tool.
 

No. They may even sign up for free in order to use their personal password to download the documents notified by Todoc.

Upon signing up, you will receive 4 free notification credits. It is possible to purchase new notification credits depending on the package you choose. One credit is equivalent to the notification of one or more documents to a recipient. Each recipient added to your notification will require an additional credit.
 
It is also possible for you to obtain preferred monthly invoicing by selecting the Business Mode.
 
Please consult the Business Mode section for further details.

Yes. Todoc allows you to cancel a notification that has not yet been downloaded, but must carry out several actions for this, including that of notifying the recipient. For this reason, the notification will be charged to you.
 
Expired notifications are also billed as the notification action was carried out. To avoid having to notify your recipient a second time, we suggest you modify the expiration deadline before it has expired and send a reminder to your recipient.

Selecting the Business Mode allows you to opt for monthly invoicing at a specific preferred pricing.